CAHAN is the State of California’s web-based information and communication system which is available for our use to officially alert our CERT members for call-out on disasters, training exercises or upcoming drills.
Recipients of alerts can receive emails, faxes or text messages on an alpha numeric pager. They may also view the details on the CAHAN portal on the home page.
YOUR User ID: (first and last name, no caps, no space)
Password: (your personal password)
Security Code: (1234)
To Receive and Confirm an Alert via E-mail
1. When you receive an alert via e-mail, open and read it.
2. Click the link that displays, Click to Confirm Receipt of this Message.
3. You will then be prompted for your CAHAN system login. Enter your User ID and password.
4. You will be taken to an alert receipt confirmation page notifying you that the “Alert confirmed as
received.”
To Receive and Confirm an Alert Via Telephone
1. When you answer the call, you will be notified that you have an important message and will be asked
to press any key to continue.
2. You will then be asked to enter your personal Alerting Security Code (For Everyone it is 1234)
3. When the alert has been read, enter “1” to confirm receipt of the alert or “2” to replay the alert.
4. Hang up when the call is complete.
To Receive an Alert via Text Pager
1. When you receive an alert via text pager, open and read it.
2. Text pager alerts may only be confirmed using the CAHAN portal. See next option (receive and
confirm alert via CAHAN portal) for instructions on confirming an alert via the CAHAN portal.
To Confirm an Alert Via the CAHAN Portal
1. Log into CAHAN portal: https://cahan.ca.gov
2. On the home and alert dashboards, in the Active Alerts Section, you will see a listing of all active
alerts. To view the details of a specific alert, click on the Alert Time for that particular alert.
3. You will be taken to a new screen with the details of the alert you selected. Review the alert details.
4. If you have not yet confirmed the alert, you will see a link to click that displays Confirm Receipt of
Alert.
5. Click the Confirm Receipt of Alert link. The link will then disappear, and your confirmation will be
complete.
6. Click Back to Previous View to return to the previous page.
To Confirm Receipt of an Alert Via Blackberry
1. In your email interface, click Reply.
2. If the subject of the reply email does not include the message ID number of the original alert email,
type it in the subject field, using the following format (brackets included): [id:####]
3. In the subject field, after the message ID number, type Confirm.
4. In your email interface, click Send.
5. Go to CAHAN portal at https://cahan.ca.gov to access the alert.
|
